Information We Collect

When you use ProFlux Panel, we collect different types of information to provide you with better financial planning services. Here's what we gather and why it matters.

Personal Information You Provide

This is information you give us directly when signing up or using our services:

• Your name, email address, and phone number
• Financial goals and budget preferences
• Payment information for service subscriptions
• Communication preferences and feedback

Usage Information

We automatically collect data about how you interact with our platform. This includes your IP address, browser type, pages you visit, and time spent on different features. It helps us understand which tools are most useful and where we can improve.

How We Use Your Information

We don't collect data just to have it sitting around. Every piece of information serves a specific purpose in making your experience better.

We analyze usage patterns to spot trends and make our budgeting tools more intuitive. For instance, if many users struggle with a particular feature, we'll redesign it or add better instructions.

Data Protection and Security

Financial information requires serious protection. We use industry-standard encryption for data transmission and storage. Your payment details are processed through secure third-party payment processors that comply with international security standards.

Our team receives regular training on data protection practices. Access to personal information is restricted to employees who need it for their work. We maintain detailed logs of who accesses what data and when.

Your Rights Under Thailand's PDPA

Thailand's Personal Data Protection Act gives you several rights regarding your personal information. You're not just handing over your data and hoping for the best—you maintain control.

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Update inaccurate or incomplete information
• Right to Deletion: Request deletion of your data when it's no longer necessary
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose certain types of data processing
• Right to Withdraw Consent: Revoke permission you previously gave

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days as required by Thai law.

Sharing Your Information

We don't sell your personal information to anyone. Period. But we do share data with specific third parties who help us run the service:

Service Providers

Cloud hosting companies store our data, payment processors handle transactions, and email services deliver notifications. These partners sign contracts requiring them to protect your information and use it only for the purposes we specify.

Legal Requirements

Sometimes we're legally required to disclose information—for instance, if we receive a valid court order or need to comply with Thai government regulations. We'll notify you about such requests unless prohibited by law.

Data Retention

We keep your information only as long as necessary. Active accounts and their associated data remain accessible while you're using our service. After account closure, we retain certain information for legal and business purposes:

• Transaction records: 7 years (Thai accounting requirements)
• Support communications: 3 years
• Usage analytics: 2 years in aggregated form
• Marketing preferences: Until you unsubscribe

Once retention periods expire, we securely delete or anonymize your data. Anonymized data—which can't be traced back to you—may be kept indefinitely for research and service improvement.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Some are essential for the site to function, while others help us understand user behavior and improve our service.

You can control cookies through your browser settings. Blocking certain cookies might affect your ability to use some features. We don't use third-party advertising cookies that track you across different websites.

Children's Privacy

ProFlux Panel is not designed for users under 18 years old. We don't knowingly collect information from children. If you're a parent who discovers your child has provided us with personal information, please contact us immediately and we'll delete it.

International Data Transfers

While we primarily operate in Thailand, some of our service providers are based internationally. When we transfer data outside Thailand, we ensure appropriate safeguards are in place through standard contractual clauses or other mechanisms approved under the PDPA.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. The "Last Updated" date at the top shows when the most recent changes took effect.

Continuing to use ProFlux Panel after policy changes means you accept the updated terms. If you disagree with modifications, you can close your account—though we'd hate to see you go.